Privacy Policy

1. Introduction

LoopCutter (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (loopcutter.com), use our products, or interact with our services.

By using LoopCutter, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, and password.
• Waitlist Information: When you join our waitlist, we collect your email address and optionally your first name.
• Payment Information: When you subscribe to a paid plan, payment processing is handled by our third-party payment processor. We do not store your complete credit card or bank account numbers.
• Contact Data: Prospect and lead data that you upload, import, or create within the platform for use in your campaigns.
• Communication Data: Email templates, message content, and campaign configurations you create.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, clicks, time spent on pages, and navigation patterns.
• Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. See Section 7 for details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our products and services.
• Account Management: To create and manage your account, process transactions, and send you related information.
• Communication: To send you updates, security alerts, support messages, and marketing communications (with your consent).
• Analytics: To understand how our services are used and to improve user experience.
• Security: To detect, prevent, and address fraud, abuse, and technical issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery). These providers are contractually bound to protect your data.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of LoopCutter, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: When you have given us explicit permission to share your information.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security assessments and vulnerability testing
• Access controls and employee training on data protection
• Secure database hosting with automated backups

While we use commercially reasonable efforts to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).

Campaign data, including contact lists and message history, is deleted within 30 days of account deletion.

7. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website. Data is aggregated and anonymized.
• Functional Cookies: Remember your preferences and settings.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our services.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to the processing of your personal data for certain purposes.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at hello@loopcutter.com. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Children's Privacy

LoopCutter is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our services after such notification constitutes acceptance of the updated policy.