Terms of Service

Last updated: March 20, 2026

1. Acceptance of Terms

By accessing or using LoopCutter's website, products, and services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Services.

2. Description of Services

LoopCutter provides a business automation platform that includes sales automation (SalesCutter), and future products for marketing, support, and HR automation. The Services include:

  • Prospect discovery and data enrichment tools
  • Multi-channel outreach automation (email, LinkedIn, WhatsApp)
  • Campaign management and analytics
  • Lead management and CRM functionality
  • Unified inbox for cross-channel communication

3. Account Registration

To use certain features of the Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and accept all risks of unauthorized access
  • Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use Policy

You agree to use the Services in compliance with all applicable laws and regulations. You shall not:

  • Send unsolicited messages: Use the Services to send spam or unsolicited commercial messages in violation of applicable anti-spam laws (CAN-SPAM, GDPR, etc.)
  • Misrepresent identity: Impersonate any person or entity, or falsely state or misrepresent your affiliation
  • Violate third-party rights: Infringe upon or violate the intellectual property rights or privacy rights of others
  • Distribute harmful content: Upload, transmit, or distribute malware, viruses, or other harmful code
  • Abuse platform limits: Attempt to bypass, circumvent, or disable any security or rate-limiting features
  • Scrape or harvest data: Use automated means to collect information from the Services beyond the intended functionality
  • Resell the Services: Sublicense, resell, or redistribute the Services without our written consent

5. Data and Content Ownership

5.1 Your Data

You retain all rights to the data you upload, import, or create within the Services (“Your Data”). You grant LoopCutter a limited, non-exclusive license to use, store, and process Your Data solely to provide and improve the Services.

5.2 Our Intellectual Property

The Services, including all software, designs, text, graphics, logos, and other materials, are owned by LoopCutter and protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except as expressly stated.

5.3 Feedback

If you provide suggestions, ideas, or feedback about the Services, you grant us a perpetual, royalty-free license to use and incorporate such feedback without obligation to you.

6. Third-Party Integrations

The Services may integrate with third-party platforms (e.g., LinkedIn, Gmail, WhatsApp). Your use of these integrations is subject to the terms and policies of those third parties. LoopCutter is not responsible for the availability, accuracy, or policies of third-party services.

You are responsible for ensuring that your use of the Services in connection with third-party platforms complies with their respective terms of service and acceptable use policies.

7. Payment Terms

  • Subscription fees are billed in advance on a monthly or annual basis
  • Usage-based charges (e.g., data enrichment credits) are billed at the end of each billing period
  • All fees are non-refundable except as expressly stated in our refund policy
  • We reserve the right to change pricing with 30 days' notice
  • Failure to pay may result in suspension or termination of your account

8. Service Availability

We strive to maintain high availability of the Services but do not guarantee uninterrupted access. We may temporarily suspend the Services for maintenance, updates, or security reasons. We will provide advance notice of planned downtime when possible.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPCUTTER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICES.

Our total liability for any claims arising from or related to the Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless LoopCutter and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any applicable law or the rights of any third party
  • Content or data you upload, transmit, or make available through the Services

11. Termination

Either party may terminate these Terms at any time. You may cancel your account through the account settings or by contacting us. We may suspend or terminate your access if you violate these Terms or for any other reason with reasonable notice.

Upon termination, your right to access the Services ceases immediately. We will retain your data for 30 days following termination, after which it will be permanently deleted.

12. Dispute Resolution

Any disputes arising from these Terms or your use of the Services shall be resolved through good-faith negotiation between the parties. If negotiation is unsuccessful, disputes shall be submitted to binding arbitration in accordance with applicable laws.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through a prominent notice on the website. Your continued use of the Services after such notification constitutes acceptance of the modified Terms.

14. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and LoopCutter regarding the Services.
  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
  • Assignment: You may not assign or transfer these Terms without our prior written consent.